Welcome to our FAQ page! We’ve compiled answers to the most common questions we receive from our gardening community. If you can’t find what you’re looking for, please don’t hesitate to contact our friendly support team at [email protected].

Products & Orders

What types of products do you offer?
We specialise in quality gardening supplies including planters & baskets, power tools, pumps & irrigation systems, seeds & bulbs, and trellis & screening materials. Our products are selected to help both novice and experienced gardeners create beautiful outdoor spaces.
Are your seeds suitable for beginner gardeners?
Absolutely! We offer a range of seeds and bulbs suitable for all skill levels, with clear growing instructions included. Many of our customers are first-time gardeners who achieve wonderful results with our products.

Shipping & Delivery

Where do you ship to?
We proudly ship worldwide to gardening enthusiasts everywhere! Currently, we’re unable to deliver to Asia and some remote locations due to logistical constraints. If you’re unsure about delivery to your area, please contact us.
What shipping options are available?
We offer two convenient options:
– Standard Shipping (£12.95): Delivered within 10-15 days via DHL or FedEx
– Free Shipping: For orders over £50, delivered within 15-25 days via EMS
How long does order processing take?
We process all orders within 1-2 business days before dispatch. Delivery times begin from the shipment date, not the order date.
Will I receive tracking information?
Yes! Once your order is shipped, we’ll send you a confirmation email with tracking details so you can monitor your delivery’s progress.

Payments & Security

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your personal and payment information. Your financial details are never stored on our servers.

Returns & Refunds

What is your return policy?
We want you to be completely satisfied with your purchase. If you’re not happy with any item, you may return it within 15 days of receipt. Please see our full Returns Policy for details on how to initiate a return and eligibility for refunds.
How do I initiate a return?
Please contact our support team at [email protected] with your order details, and we’ll guide you through the simple return process.

Account & Technical Support

Do I need to create an account to place an order?
While creating an account allows us to serve you better by tracking your order history and preferences, you can also checkout as a guest if you prefer.
I forgot my password. How can I reset it?
Simply click on the “Forgot Password” link on the login page, and we’ll send password reset instructions to your email address.

Still have questions? Our gardening enthusiasts are here to help! Contact us at [email protected] and we’ll be happy to assist you.

Happy Gardening!
The Garden Seed Store Team